Straight answers about intake, grading, payouts, and compliance so you know what to expect before you ship.
Five devices. We can handle everything from a handful of returns to pallets of mixed condition stock.
Apple and Samsung phones/tablets, laptops, iPads, wearables, audio, and accessories. Include everything that slows you down.
Yes—iCloud, MDM, BIOS, or carrier-locked hardware is a core part of what we process.
Upload your CSV or Excel manifest via the portal. We review it the same day and send insured labels once approved.
We map each line item to our published grade bands and current market data for that model, storage tier, and condition.
Payment releases within 24 hours of testing via ACH, wire, or card. Most lots are graded inside 1–3 business days of arrival.
Our 15% tolerance policy lets you return items or renegotiate anything that falls outside the agreed range.
Yes. Insured prepaid labels come from us—just pack securely and hand off to the carrier.
Working, damaged, DOA, water-damaged, bent frames, missing parts—it all goes into a consistent grading rubric.
Include genuine chargers, pens, or cases in your manifest. We account for them when grading and pricing.
Devices up to roughly eight years old have consistent downstream demand. Include outliers and we’ll confirm acceptance.
Bootable devices receive NIST-aligned wipes. Locked or non-booting units can have storage physically destroyed with documentation.
Yes. We provide serial counts, timestamps, and technician sign-off upon request.
We blacklist-check IMEIs, review manifests for irregularities, and verify business legitimacy for large orders.
From manifest to payment is generally 3–7 days depending on volume and transit time.
Yes. For 500+ device lots we can coordinate freight pickup or recommend preferred partners.
Wrap each device, layer with padding, and keep batteries insulated. We send packing instructions with labels.
Every lot has a unique ID with intake, testing, and payout updates emailed as we progress.
Our RefugeRecurring program gives operations teams pre-generated labels and priority grading slots.
We can set floor agreements for first-time or enterprise sellers so you have clarity before shipping.
Dedicated intake specialists, direct phone/email lines, and custom reporting on each lot.
We’ll review your manifest or requirements and respond with labels and next steps inside a few business hours.